tbej's Privacy Policy
Protecting your personal information is tbej's top priority. This policy contains a full description of what information we collect, how we use it, and what your rights are.
This Privacy Policy ("Policy") applies to the tbej platform. By using our website, you are considered to have accepted the terms of this policy. To ensure data protection, tbej always follows SSL encryption and international-standard security practices.
What Information We Collect
tbej collects only the information that is truly necessary to provide our services. We never ask for unnecessary or excessive information.
Personally Identifiable Information
During account registration, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport number (for identity verification)
- Current address
Financial Information
Information collected to process transactions:
- bKash, Nagad, Rocket, or Upay number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction amounts and timestamps
Usage Information
Information collected automatically while using the platform:
- IP address and device type
- Browser and operating system information
- Gaming history and betting activity
- Login times and session information
Cookie and Tracking Information
We use cookies and similar technologies:
- Cookies required for session management
- Cookies that remember user preferences
- Cookies for performance analysis
- Cookies for security verification
Purpose of Data Use
tbej uses collected information only for specific and legitimate purposes. The table below provides a detailed description of how we use your information:
| Purpose | Description |
|---|---|
| Account Management | Information is used for registration, login, password recovery, and account verification. |
| Transaction Processing | Financial information is used to complete deposit and withdrawal requests accurately. |
| Identity Verification (KYC) | The KYC process is carried out to prevent fraud and ensure a safe environment. |
| Customer Support | Information is used to resolve your issues and provide support. |
| Responsible Gaming | Gaming behavior is monitored to identify and prevent problematic patterns. |
| Security and Fraud Prevention | Suspicious activity is monitored to protect the platform and its users. |
| Service Improvement | Anonymous statistics are analyzed to improve the user experience. |
| Communications and Notifications | Important updates, account-related information, and service notifications are sent. |
Data Sharing with Third Parties
tbej never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in the specific circumstances below:
Payment Processors
Necessary financial information is shared with approved payment partners such as bKash, Nagad, Rocket, and Upay to complete transactions. These organizations are governed by their own privacy policies and are subject to third-party agreements approved by tbej.
Legal Obligations
We may be required to provide information in accordance with applicable laws in Bangladesh or a valid order from a regulatory authority. In such cases, only the information specified in the order will be provided, nothing beyond that.
Technology Service Providers
Gaming software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe may receive the minimum information necessary to operate gameplay. They operate under strict data protection agreements.
With Your Consent
Before sharing information for any purpose beyond those listed above, we will obtain your explicit consent. No information will be sent to any third party without your consent.
4Data Security Measures
tbej uses industry-standard technology and processes to protect your information. Our main security measures are described below:
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption so that no one can read the information in transit.
Firewall Protection
An advanced firewall system protects our servers from unauthorized access and cyberattacks.
Two-Factor Verification
Two-factor authentication (2FA) is used to double the security of your account.
Regular Audits
Regular system audits and penetration testing are conducted to identify security vulnerabilities.
No method on the internet is 100% secure. That is why we also advise you — use a strong password, change your password regularly, and never share your login details with anyone.
Data Retention Period
tbej does not retain any information beyond what is necessary. The retention period is determined based on the type of information:
- Account Information: Retained for as long as the account is active and for the applicable legal period after it is closed.
- Transaction Records: Retained for the required period for financial audit purposes.
- KYC Documents: Identity verification records are retained in accordance with regulatory guidelines.
- Gaming History: Kept for a specified period for responsible gaming monitoring and dispute resolution.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies are retained for a maximum of 1 year.
- Support Conversations: Retained for a specified period for issue resolution and quality control.
After the retention period, information is securely deleted or anonymized so that your identity cannot be identified.
6Your Rights
We believe you should have full control over your own information. tbej provides you with the following rights:
Right to Access Information
You may request at any time to know what information we hold about you. We will provide you with a complete report within a reasonable time.
Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. Contact support and we will promptly make the necessary corrections.
Right to Delete Information
When closing your account, you may request that your personal information be deleted. However, some information may be retained for a specified period due to legal obligations.
Right to Restrict Processing
In certain circumstances, you may object to the use of your information. You also have the right to opt out of marketing communications.
To exercise these rights, email [email protected]. We will process your request as quickly as possible.
Cookie Policy
Cookies are small text files that our website stores on your device. They are essential for the proper functioning of the site.
Essential Cookies
The website cannot function properly without these cookies. They are used to maintain login sessions, store security tokens, and remember language preferences. These cookies cannot be disabled.
Performance Cookies
These cookies collect anonymous information about how users use the site. They help us understand which pages are visited most and where issues occur, so that we can improve the quality of the service.
Functionality Cookies
These cookies are used to remember your preferences such as display settings, game preferences, and other personal settings. They can be disabled from browser settings.
You can manage cookies from your browser settings. However, if essential cookies are disabled, many of tbej's services will not work properly.
Protection of Minors' Information
tbej is intended only for persons aged 21 or older. We do not knowingly collect personal information from any minor. Age is verified during registration and confirmed through KYC documents where necessary.
If we learn that a minor's information is in our system, we will immediately close that account and delete the collected information. If a parent or guardian believes that their child's information is held by us, please contact [email protected].
Policy Changes and Updates
tbej reserves the right to update this privacy policy as needed. In the event of changes, we will:
- Update the revision date on this page.
- Send a notification to the registered email address for significant changes.
- Display a clear notice on the site.
- If you continue to use the site after changes are made, you will be considered to have accepted the new policy.
For significant changes, you may be asked to provide your consent again. Therefore, it is recommended that you review this policy regularly.
Contact Us
For any questions, complaints, or requests regarding your information related to this privacy policy, please contact us. Our support team is available 24/7 to assist you.
Data Protection Department
Email Support
Live Chat
Available 24/7 in Bengali and English
For information-related requests, we may need to verify your identity to keep your data secure.